General Terms and Conditions
General Terms and Conditions (GTC) for all events & offerings by Mrs. Alexandra Anna Covelli BA.MA.
Psychological counselor (LSB, Educational Sciences, Gender, Culture, Social Change), mindfulness and meditation trainer (Breathwork & quantum touch), and nutrition trainer Alexandra Anna Covelli offers seminars, workshops, 1:1 sessions (training, mentoring), retreats, and online offerings. In the following text, these are referred to as "offerings".
By commissioning and booking, these GTC are accepted. Deviations do not become part of the contract without written agreement.
Registration & Conclusion of Contract
The services (offerings) visible at www.ahana.eu constitute a non-binding invitation to register. You can register for the offerings in writing, via online form, or by email. Your registration confirms acceptance of Alexandra Anna Covelli– Ahana's GTC and constitutes a binding offer to conclude a contract.
The respective registration or booking by individuals or legal entities will be confirmed by email within 7 days. A contract is only concluded upon confirmation by Mrs. Alexandra Anna Covelli.
Payment & Invoice
The binding registration obliges payment of the agreed fee. The invoice will be sent via email. The costs should be transferred to Mrs. Alexandra Anna Covelli's account immediately after.
- Payment always takes place before the execution of any offering. Appointments for individual sessions are scheduled upon receipt of the fee.
- Installment payments for 1:1 sessions or retreats are to be arranged with Mrs. Alexandra Anna Covelli and must be transferred on the first of each month. The first installment invoice will be sent with the registration confirmation.
- The total amount of all offerings is to be paid upon binding registration. This applies both in case of non-appearance and if the participation is discontinued by the participant.
- For group offerings with limited participants, reservation of places is based on the order of payment receipt.
Copyright
After purchasing an offering (breathwork, mentoring, women's circle), you are not authorized to distribute the contractual contents and services to third parties, grant third-party security rights to them, or transfer duplications of the contractual contents or services in any way to third parties. The participant is entitled to use the materials and information received within the scope of the booked services for personal purposes only.
The copyright of all documents handed out to the participants (written documents, audio, and video impulses) solely belongs to Mrs. Alexandra Anna Covelli.
Disclaimer & Participant Responsibility
- The participant is aware that the offerings by Mrs. Alexandra Anna Covelli involve psychological counseling (LSB, Educational Sciences, Gender, Culture, Social Change), mindfulness and meditation training, and nutrition coaching.
- The offerings do not include medical, medical, psychiatric, or psychological treatment. They do not replace medical or psychiatric care.
- No diagnoses are made, nor are healing treatments initiated.
- The specific counseling goal is defined at the beginning of the joint work. However, Mrs. Alexandra Anna Covelli cannot guarantee the achievement of agreed goals or desired success in the joint work.
- The participant takes full responsibility for themselves, their actions inside and outside, and for the experiences in individual sessions, workshops, seminars (all offerings by Alexandra Anna Covlelli).
- Liability for success/failure remains with the participant. Also, for their feelings, perceptions, insights, experiences, etc. during the offerings – the participant is solely responsible.
- Throughout the process (workshop, 1:1 sessions, seminars… – all mentioned offerings), the participant is fully responsible for their physical and mental health.
- The participant acknowledges that all actions implemented during the sessions, workshops – of the offering – are solely within their responsibility.
- Mrs. Alexandra Anna Covelli assumes no liability for personal or property damage, in particular, claims for recourse due to self-inflicted accidents or damages are excluded.
- Each participant is responsible for the supervision of their personal property during all offerings. There is no liability for theft or damage on the part of Katharina Fankhauser.
- For online conducted sessions and workshops, Alexandra Anna Covelli is only liable for the proper feeding of data into the Internet at my access point. Mrs. Covelli is not liable if the properly fed data does not arrive at the participants in sufficient quality. Mrs. Covelli is not liable for the reception configuration of the client or errors in network operations.
Cancellation Agreements, Cancellations, Rescheduling, and Appointment Cancellations:
- Your registration is binding. The participation fee will not be refunded in case of non-appearance. In the event of cancellation, the entire fee will be charged in full.
- Registration of a substitute (only possible for a workshop), rescheduling, or cancellation can only be done by written notice, for example, by letter or email, and is only possible after written confirmation by Mrs. Katharina Fankhauser.
- Cancellation of a purchased digital product (online course, online bundle) is not possible.
- Transfer of digital products (online courses, online bundle) is not possible.
- Mrs. Alexandra Anna Covelli is entitled to cancel the execution of an offering for reasons not attributable to her (for example, sudden illness, force majeure). The participant will be informed as soon as possible.
- If an offering needs to be canceled exceptionally, alternative dates can be provided.
- Further liability and damages claims are excluded.
Cancellation of 1:1 Sessions Breathwork, mentoring, psychological counseling: If an agreed appointment (individually agreed 1:1 session, no program) cannot be attended, Mrs. Alexandra Anna Covelli requests written cancellation via email, at least 48 hours in advance. If no timely cancellation is made, the session will be invoiced. During an ongoing coaching program, the session will be recorded as "attended".
Cancellation of Workshops, Seminars & Lectures If an agreed appointment cannot be attended, Mrs. Alexandra Anna Covelli requests written cancellation via email, at least 24 hours in advance. In case an offering needs to be canceled exceptionally, alternative dates can be provided. Further liability and damages claims are excluded.
Cancellation of Retreats: Booked retreats cannot be canceled.
Right of Withdrawal You have the right to withdraw from the contract for courses, workshops, and sessions up to 48 hours before the start without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, please send an email to office@ahana.eu by means of a statement of your decision. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
In case of withdrawal from the contract, the received payment will be refunded immediately and no later than fourteen days from the day on which the notification of your withdrawal from the contract is received.
End of Withdrawal Policy.
Reservation of Changes Mrs. Covelli reserves the right to make necessary substantive and organizational changes and deviations before or during a seminar/lecture/workshop, as far as these do not fundamentally change the overall character of the announced content. Participants will be informed promptly about necessary changes (location, dates, content, times).
Confidentiality
Mrs. Alexandra Anna Covelli undertakes to maintain confidentiality towards third parties regarding all business, operational, and private matters of the participant known within
Hanna (verified owner) –
Anna, thank you for catching me at the right moment. If I’m honest, I didn’t know what was happening to me, but you gave me a sense of security that I can’t describe. My whole body was shaking and I could still feel it in my sleep… but in a beautiful way. I know that a process has started that is very important for me. Thank you.
Franziska (verified owner) –
You led me into a completely new world. I didn’t realize what was inside me and, above all, to feel all the energy… I’m blown away. Thank you for the journey!